The Lake Charles Event Center is a cashless venue.
The cash-free model allows the arena to operate more efficiently by removing cash handling duties and speeding up transaction times. This reduces long lines and gets arena guests back to the action faster while providing our service teams the opportunity to focus more on the guest experience.
Digital payments are faster, safer and easier. All major digital forms of payment are accepted, including Debit Cards, Visa, MasterCard, and American Express. Cash payments will not be accepted
The clear bag policy, mandating that all bags must adhere to specific dimensions of 12x12x6 and be transparent, serves as a crucial safety measure for our venue. This policy not only streamlines the security process but also ensures transparency, allowing quick and efficient bag checks.
Small bags, less than 5x7, are exempt from the transparency requirement, offering convenience for those with compact personal items. By implementing this policy, we prioritize the safety and security of all attendees while maintaining a hassle-free experience for everyone.
Lake Charles Event Center supports a safe and friendly environment. The following items are strictly prohibited:
- Coolers, ice chests, bottles, cans, cups (or any kind of container)
- Backpacks/ Duffle Bags
- Strollers, Car Seats, Baby Carriers, etc.
- Outside food and beverage
- Laser pointers and Noisemakers including but not limited to Cowbells
- Balloons
- Smartphone Battery Packs
- Pets of any variety (except for certified service animals)
- Weapons of any kind - including pocket knives, multi-function tools, mace, and any items deemed inappropriate (no return of any confiscated weapons)
Please be aware that all ticket sales are final, and refunds will not be issued unless a show has been officially postponed or canceled. In such cases, we will provide appropriate reimbursement or rescheduling options to ticket holders.
To maintain a comfortable and safe environment, we strictly adhere to a no outside food and beverage policy within our venue. The only exception to this rule is for baby formula/food, which must be carried in a clear diaper bag for quick and easy verification.

Still Have Questions?
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